Covid-19 Update

Due to the Covid-19 pandemic, the hospital is constantly updating measures put in place to safeguard patients, staff, and visitors accordingly. Therefore, we urge you to continuously check with us for updates. In line with these updates, patients continue to receive one visitor per day (registered next of kin ONLY) for 30 minutes. However, only visitors with SURGICAL MASKS will be allowed within patient areas. Please refer to the visiting hours page for the revised visiting times. To adequately assist emergency cases during this period, the Persons Under Investigations (PUI) isolation ward remains fully functional. The ward ensures that all emergency cases receive care while a Covid-19, Polymerase chain reaction (PCR) test is being conducted.


 While we continue to hope for a better 2021 compared to 2020, we should be equally cautious and vigilant about our health and survival during this pandemic. Covid-19 and its negative effects are evident all around us, as we begin the year with record statistics of those affected by the virus.  A rise in the rate of infection levels is being recorded worldwide and the mortality rate is even more concerning.  If ever there was a time to be protective of one’s health, now is the time. Following the seemingly simple yet critical and proven measures should no longer be about who is watching but about our survival as humanity.

        • Stay at home and only go out when it is critical for you to do so.

        • Always wear your mask correctly covering your nose and mouth.

        • Maintain a physical distance of at least 2 metres between yourself and the next person when in public settings.

        • Keep a pocket size hand sanitiser on you always and sanitise your hands frequently or wash your hands with soap and water.

        • Avoid touching your eyes, nose, and mouth.


 As most people probably already know, Covid-19 is highly infectious. The above protocols are not only for yourself but will help in removing you from the chain of spread, thereby protecting your loved ones and contacts in the process.

As a healthcare institution, The Avenues Clinic continues to be on high alert to innovative and proven measures that can significantly minimise any risk of transmission and spread. The hospital continues to follow guidance from the Ministry of Health and Child Care (MoHCC), internationally respected infection prevention experts and recommendations from the World Health organisation (WHO) and the Centres for Disease Control and Prevention (CDC).

 Below is an update on some of the measures that the hospital continues to constantly interrogate and update.

The Covid-19 Screening Tent

The hospital continues to maintain the screening tents by the main entrance to the hospital complex, with very strict Covid-19 investigative procedures being followed. The screening tent is manned by nursing staff who ensure that each person who is allowed into the hospital complex is correctly masked up and without any visible Covid-19 symptoms. In addition, the screening nurse uses a screening tool which assists in determining possible exposure and if any suspicions are raised, an antigen or PCR test is requested immediately.

Personal Protective Equipment (PPE)

Though the hospital does not care for Covid-19 patients, all healthcare personnel across all departments at all Medical Investments Limited (MIL) facilities are always donned in PPE recommended by the WHO and MoHCC for different work areas. In addition, a team within the structures of the hospital identified to ensure staff properly put on (don), take off (doff) and dispose of PPE, continues to research, keep up to date and maintain high standards of PPE protocols.

Antigen Testing

In true support of research updates as well as infection prevention and control (IPC) policies, the hospital has adopted onsite antigen testing for Covid-19, moving from the Rapid Diagnostic Testing (RDT) that used to be in place. The antigen test is a diagnostic test that detects certain proteins in the virus itself giving a more definitive result of the virus whilst it is active as opposed to an RDT test which detects the body’s reaction to the virus. This test was recently introduced to improve the detection of the virus quickly and more accurately to assist in informing the clinical teams on patient management decisions.

Persons Under Investigations Unit

The hospital opened a Persons Under Investigations (PUI) Isolation Ward within the hospital premises. The unit has since its inception in September 2020, ensured improved management of patients needing emergency treatment but without PCR results for Covid-19. This unit is used to house and manage emergency cases only, while waiting for PCR test results. The hospital is in partnerships with several approved laboratories who are always available to swab and deliver PCR results for patients within the PUI isolation ward.  However, all elective cases are still required to produce PCR negative results to be admitted into the wards.


Enhanced disinfection and fogging process

The hospital has a Covid-19 trained disinfection team which is always on standby to sanitise the environment where need arises and every 3 hours using WHO-recommended disinfection equipment and solutions for hospital environments. Disinfection includes all surfaces, which include but are not limited to, door handles, elevator buttons, high traffic spaces and staircase rails. The hospital’s closed spaces such as the Casualty unit, consultation rooms, admissions area and screening tents are also fogged every 3 hours. Fogging uses disinfectant solutions which are sprayed from a fogging machine to create what looks like fog in the room. Fogging is an effective way to disinfect high levels of horizontal surfaces, hard to reach areas that are often missed or too small ensuring a virus free environment.

Visiting times

To minimise the exposure of patients to Covid-19, the hospital is deliberately limiting the number of people allowed to access the patients. Patient visitors have been limited to one per patient per day with a strict requirement for a SURGICAL MASK for all visitors into the wards. Patients already have compromised immune systems and chances of complication if affected can be high. Therefore, it is very critical to protect the patients from any possibilities of exposure by putting in place all necessary measures.

You can click on the visiting hours page for the schedule on visiting times.

Door to door pharmacy needs delivery.

The pharmacy delivery system continues to offer its services to encourage and enable people to stay at home.  The delivery system is there to assist in the purchase and delivery of all pharmacy needs with the minimum order value being $10USD or equivalent amount in ZWL. To get access to the service, WhatsApp +263 785403769 or call us on +263 8677006175.



Visiting Hours

We remain steadfast in implementing protocols to safeguard our patients, and staff against possible Covid-19 transmissions. Following our previous communications

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